Eurobus, a.s. provides personal public road transport divided into urban, suburban, long-distance, international and charter transport. It owns 350 buses in a standard as well as most modern variants.
Replacement of the old solution with a new, modern one. New technologies are not the only advantages. The goal was also:
The offer of transfer connections for clients.
The possibility for clients to register and subsequently a quicker purchase process.
Displaying bus stops on a map background based on GPS coordinates.
Improved communication with clients thanks to other language mutations support.
The possibility for passengers to get information concerning link delays or cashless banking malfunctions on the website.
Transfering the reservations from a separate domain to the main domain www.eurobus.sk and integrating it directly into the website.
Validation of the data entered (e-mail, phone number, etc.), because incorrectly entered contact details caused the loss of the contact to a customer.
The possibility to choose a particular seat in a bus from a graphic model.
The previous solution was based on the combination of HTML, CSS and PHP. The page had to be re-rendered with each new action. For example, adding passengers and filling their details was very time-consuming. No validation, only the simplest type, existed. There was no responsive version of the app so it was difficult to order a ticket from a mobile phone, for example.
API was provided by an external contractor. A big advantage of dividing API from frontend is that it allows various different systems to implement this API. It can be, for example, different transport operators or different sales systems.
More than 1000 registered active clients.
Use on mobile devices.
New marketing communication channel directed at the client.
The biggest benefit is implementation of the API and integration of the reservation system directly into the www.eurobus.sk website.
Increase in the number of tickets sold for the period from January 2019 to May 2019 by 10 % year-over-year (caused also by an increased offer).
Convenience when placing orders including further communication in a native language (Slovak, English, Ukrainian).