For Crossuite, a healthcare platform used by doctors and medical practices in their everyday work with patients, we used AI to speed up the design of a self-service kiosk. It simplifies selected steps for patients before contact with staff and gives the practice team clearer input for further work.
In a medical practice, recurring situations include patients confirming arrival, completing details or going through a simple process before the examination itself. The kiosk interface must be clear, fast and usable even for people who only work with digital tools occasionally.
We used AI to design the steps patients go through after arriving at a medical practice. It helped prepare user journey variants, screen texts and simple choices faster, guiding the patient toward a clear result.
The kiosk works with short texts, simple choices and a clear layout of elements. Thanks to AI, we were able to verify more screen designs faster and choose a direction that better fits the everyday operation of a medical practice.
The patient goes through selected steps more independently, and staff receive better prepared input for further work. The medical practice gains a clearer start to the process, less routine explanation and better continuity with the next steps of care.
