Users of the Sportnet.online digital platform, built for managing sports organisations, clubs, competitions and events, can find the right procedure more quickly with the help of an AI assistant. The assistant answers questions based on available knowledge articles and connects users with specific sources.
Sportnet.online is used by match organisers, club managers, coaches and competition administrators. Each role works with different parts of the platform, so users need to find the right procedure quickly without spending too much time searching through manuals.
We added an AI assistant to the Sportnet.online administration interface to answer questions about using the platform. Users can ask in natural language and receive an answer prepared from the available source materials.
The assistant draws from knowledge articles and attaches links to specific sources with each answer. Users get a quick response as well as the option to verify the original context directly in the environment they are currently working in.
Users of Sportnet.online have faster access to the procedures they need in everyday work as well as in less frequent tasks. The AI assistant shortens the path to an answer, improves access to knowledge and supports more independent work with the platform.
