For the Masarykov dvor resort, we prepared an AI chatbot that helps the team handle recurring guest questions more efficiently. The chatbot answers based on the resort's available content and simplifies communication about stays, services, dining, activities and nearby trips.
Guests often ask about services, food, children's programmes, wellness, trip options or weather-based recommendations. The resort team therefore needs these details available in a form that helps guests find their way quickly while reducing the load of everyday communication.
We prepared an AI chatbot that works with the available information from Masarykov dvor. Guests can ask in natural language and receive an answer about their stay, services, activities, dining or trips without spending time clicking through the website.
The chatbot helps handle recurring questions and makes frequently searched information available directly in the conversation. For requests that need a personal approach or further verification, the conversation can continue with the resort team.
The resort team has more space to focus on individual requests that need personal communication. At the same time, guests can reach answers more quickly when planning their stay or during their visit.
